Cookies and Privacy Policy

Last updated: 7th September 2025

• This website is operated by Xoticbugs. We are committed to protecting your privacy and complying with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
• For the purposes of data protection law, we are the data controller of your personal information.
• You can contact us via email at info@xoticbugs.com.
  

We collect the following types of personal data:

• Contact details: name, address, email, phone number
• Order and payment details: billing/shipping address, order info (note: payment processing is handled by third parties such as Shopify or Stripe; we do not see or store card details)
• Account information: username, password (encrypted)
• Shopping information: items you view, add to your cart, save to your account (e.g. loyalty points, reviews, referrals, gift cards, or purchases)
• Communication: messages or enquiries sent to us
• Usage data: IP address, browser type, pages visited, and interactions (via cookies)

We use your personal data to:

• Process and fulfil your orders
• Manage your account and provide customer support
• Send service emails (e.g., order confirmations, dispatch notices)
• Send marketing emails (only if you opt-in)
• Improve and monitor our website via analytics
• Detect and prevent fraud or misuse

We only use your data where we have a legal basis, such as performing a contract (e.g., fulfilling orders), complying with legal obligations, or with your consent (e.g., for marketing).

We use cookies to:

• Enable website functionality (e.g. basket, login)
• Analyse website usage and performance
• Improve your browsing experience

You can control cookies in your browser settings. Blocking essential cookies may affect site functionality.

For information about Shopify's cookie use, see: Shopify Cookie Policy

To opt out of Google Analytics: Google Analytics Opt-Out

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of incorrect or outdated data
• Request erasure (in some cases)
• Object to processing or restrict certain types of use
• Withdraw consent for marketing at any time
• Lodge a complaint with the ICO if you are concerned about how we handle your data

You can exercise your rights by emailing: info@xoticbugs.com.

• We retain your personal data only as long as necessary for the purposes described above, including to comply with legal obligations or resolve disputes.
• We take appropriate technical and organisational measures to protect your data. However, no system is 100% secure.

• Our website and services are not intended for individuals under the age of 18. We do not knowingly collect data from children.

• We may update this Privacy Policy from time to time. Any changes will be posted on this page, with an updated revision date.

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@xoticbugs.com.